Please complete the form below with your details and a description of the item. Our team will review and follow up if its located.
Lost & Found
We understand how stressful it can be to misplace something while travelling, and we’re here to help. Lost property can be handed in at various locations across Gold Coast Airport, depending on where the item was found.
On this page
Missing Baggage
If you’ve left an item onboard or your baggage hasn’t arrived, the best place to start is with your airline. They’ll be able to help locate your missing belongings.
Airline contacts can be found here.
Lost Your Passport?
All lost passports are handed over to Australian Border Force (ABF). If yours has gone missing, please contact ABF directly.
Lost Something in the Terminal?
If you’ve misplaced something at Gold Coast Airport, fill out the Lost Property Form below with as much detail as possible. The more information you provide, the easier it is for us to identify your item. We recommend submitting your form within seven days of losing your item.
Lost Property Office Hours: 12:00pm – 6:00pm, seven days a week.
Lost Property Form
Items We Can’t Hold Onto
For health and safety reasons, some items can’t be kept in lost property. These include:
- Food and drinks (including containers and unsealed alcohol)
- Medication and false teeth
- Personal hygiene products
- Disposable pens and stationery
- Baby products (e.g., dummies, bottles)
- Items with strong odours or possible contamination
Prohibited Items
Security-prohibited or surrendered items will not be stored by Trident Security Services or Gold Coast Airport.
Unclaimed Lost Property
Gold Coast Airport partners with Baby Give Back and Friends with Dignity to donate unclaimed lost property after 30 days. These donations help families in need and may include prams, car seats, children’s toys, clothing, bicycles, books, and hats.
Lost Something in a Taxi or on the Bus?
Taxis: Contact Black & White Cabs or 13Cabs
Buses: Contact Translink, operated by Kinetic
Any personal information you provide will be handled in accordance with our Privacy Policy.
Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Which airline lounges are available?
Gold Coast Airport offers Virgin Australia Lounge and Qantas Club for eligible passengers.
How do I find out if my flight is delayed?
Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly.
Do I have enough time to transit between international and domestic terminals?
The International and Domestic Arrivals and Departures are located within the same terminal building. If arriving from an International flight, proceed north as you exit the International Arrivals area to Domestic Check-in . If you are arriving on a Domestic flight, proceed through the Domestic Arrivals corridor and, upon exiting, turn left — the Check-in area is located within a short walking distance. Refer to the Transfers page for more information.
