Feedback, Compliments & Complaints

If you have left your property on board your flight, please contact your airline direct. If you have lost something in the terminal, please click here to fill out our lost property form. Collection times are from 8:00am-10:00am and 5:00pm-7:00pm daily.

The terminal is open from 4:00am to 11:00pm daily. Entry is restricted outside these hours, and overnight stays inside the terminal are not permitted.

Yes, free Wi-Fi is available throughout the terminal.

Yes. Designated smoking areas are located at the northern end of the terminal, along the northern car park walkway, and in the southern forecourt. Smoking, vaping, or using e-cigarettes is strictly prohibited inside the terminal and airside areas.

Yes. Lockers are located at the front of the terminal in the short-term car park. Pricing varies depending on duration.

Yes. Baggage wrapping services are available opposite the Virgin Australia check-in counters.

Yes. Multi-currency ATMs are located throughout the terminal and offer AUD, NZD, and JPY. Fees range from $2 to $25.

Located in the International Departures Lounge near the top of the escalators before Heinemann Duty Free. Inform check-in staff if you need to claim an item packed in checked baggage. For more information about TRS please visit the Department of Home Affairs website.

 Yes, three Multi-Faith/Prayer Rooms are available:

• Near the main security point, opposite the domestic passenger screening area.
• In the Domestic Departures Lounge, near Hungry Jack’s.
• In the International Departures Lounge on Level 2, near WHSmith.

Airservices Australia manages noise monitoring. Contact the Noise Complaints and Information Service (NCIS):

• Phone: 1800 802 584 or 1300 302 240
• Email: community.relations@airservicesaustralia.com
• Website: www.airservices.gov.au

Use Airservices Australia’s WebTrak tool for near real-time tracking.
Access WebTrak for Gold Coast Airport.

Ideally, aircraft fly by the most direct route and at the optimum altitude for reasons of operational safety, economy and efficiency of flight operations. However, it is not always possible for aircraft to fly optimum routes because of noise and safety considerations and the competing demands of other airspace users.

Some factors that influence flight paths are: 

• Runway orientation
• The need to separate arriving and departing aircraft
• The need to provide an appropriate safety buffer around aircraft following the same path or on intersecting paths
• The need to integrate the flight paths for each airport in the region
• Avoidance of hills or other obstructions
• Minimisation of noise impact where possible
• Weather conditions
• Avoidance of restricted airspace (usually for security or safety reasons)
• Efficient use of airspace

Flight paths are commonly used air corridors. Flight zones cover a wider area where aircraft may be seen and heard during normal operations.

Gold Coast Airport is regulated by the Federal Government under the Department of Infrastructure, Transport, Regional Development, Communications & the Arts. The curfew at Gold Coast Airport is between 11.00pm – 6.00am Queensland time.

RNP (Required Navigation Performance) is a way of defining the navigation capability of an aircraft, taking into account the performance of the avionics, on-board systems and flight characteristics.

GCA averages over 100 aircraft movements per day, including both commercial and general aviation flights.

Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.

Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.

Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.

The facility includes:

• A height-adjustable adult-sized change table
• Ceiling track hoist for easy transfers
• Centrally located peninsular toilet
• Privacy screen, grab rails, sensor lighting, and an accessible shower
• Ample space for a traveller with a disability and up to two carers

This facility is designed to support travellers with high physical support needs and their carers.