Please fill out the form below. We review all submissions to help improve our services and customer experience.
Feedback, Compliments & Complaints
At Gold Coast Airport, we’re committed to delivering great service for all travellers and partners. Your feedback helps us improve and continue meeting the needs of our community.
To share a compliment, offer feedback or make a suggestion, please complete the form below or email us at feedback@gcal.com.au
For complaints, please review our customer complaint handling process.
For any car park queries, reach out to gccarpark@gcal.com.au
Feedback Form
Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
How early do I need to be at the airport for my flight?
Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. International airlines recommend arriving at least two hours before your flight. Be sure to check the guidelines provided by your airline.
Does Gold Coast Airport have more than one terminal?
Gold Coast Airport has one main terminal. Both domestic and international flights operate from this terminal.
Does Gold Coast Airport operate on Queensland or NSW time?
Gold Coast Airport operates on Queensland time (AEST) all year round.
Is Gold Coast Airport open 24 hours?
The terminal is open from 4:00am to 11:00pm daily. Entry is restricted outside these hours, and overnight stays inside the terminal are not permitted.
Does Gold Coast Airport have free Wi-Fi?
Yes, free Wi-Fi is available throughout the terminal.
Are there smoking areas at the airport?
Yes. Designated smoking areas are located at the northern end of the terminal, along the northern car park walkway, and in the southern forecourt. Smoking, vaping, or using e-cigarettes is strictly prohibited inside the terminal and airside areas.
Are there lockers available at the airport?
Yes. Lockers are located at the front of the terminal in the short-term car park. Pricing varies depending on duration.
Is there baggage wrapping available?
Yes. Baggage wrapping services are available opposite the Virgin Australia check-in counters.
Are there ATMs at Gold Coast Airport?
Yes. Multi-currency ATMs are located throughout the terminal and offer AUD, NZD, and JPY. Fees range from $2 to $25.
Where is the Tourist Refund Scheme (TRS) desk?
Located in the International Departures Lounge near the top of the escalators before Heinemann Duty Free. Inform check-in staff if you need to claim an item packed in checked baggage. For more information about TRS please visit the Department of Home Affairs website.
Are there Multi-Faith areas at the airport?
Yes, three Multi-Faith/Prayer Rooms are available:
- Near the main security point, opposite the domestic passenger screening area.
- In the Domestic Departures Lounge, near Hungry Jack’s.
- In the International Departures Lounge on Level 2, near WHSmith.
Who do I contact about aircraft noise concerns?
Airservices Australia manages noise monitoring. Contact the Noise Complaints and Information Service (NCIS):
- Phone: 1800 802 584 or 1300 302 240
- Email: community.relations@airservicesaustralia.com
- Website: www.airservices.gov.au
How can I see what aircraft are flying over Gold Coast Airport?
Use Airservices Australia’s WebTrak tool for near real-time tracking.
Access WebTrak for Gold Coast Airport.
How are flight paths chosen?
Ideally, aircraft fly by the most direct route and at the optimum altitude for reasons of operational safety, economy and efficiency of flight operations. However, it is not always possible for aircraft to fly optimum routes because of noise and safety considerations and the competing demands of other airspace users.
Some factors that influence flight paths are:
- Runway orientation
- The need to separate arriving and departing aircraft
- The need to provide an appropriate safety buffer around aircraft following the same path or on intersecting paths
- The need to integrate the flight paths for each airport in the region
- Avoidance of hills or other obstructions
- Minimisation of noise impact where possible
- Weather conditions
- Avoidance of restricted airspace (usually for security or safety reasons)
- Efficient use of airspace
What are flight paths and flight zones?
Flight paths are commonly used air corridors. Flight zones cover a wider area where aircraft may be seen and heard during normal operations.
Why does Gold Coast Airport have a curfew?
Gold Coast Airport is regulated by the Federal Government under the Department of Infrastructure, Transport, Regional Development, Communications & the Arts. The curfew at Gold Coast Airport is between 11.00pm – 6.00am Queensland time.
What is RNP and how will it affect aircraft noise?
RNP (Required Navigation Performance) is a way of defining the navigation capability of an aircraft, taking into account the performance of the avionics, on-board systems and flight characteristics.
How many flight movements does Gold Coast Airport have per day?
GCA averages over 100 aircraft movements per day, including both commercial and general aviation flights.
Where can I find information for passengers requiring assistance?
Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.
What support is available for passengers with hidden disabilities?
Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.
Does Gold Coast Airport have a Changing Places facility?
Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.
The facility includes:
- A height-adjustable adult-sized change table
- Ceiling track hoist for easy transfers
- Centrally located peninsular toilet
- Privacy screen, grab rails, sensor lighting, and an accessible shower
- Ample space for a traveller with a disability and up to two carers
This facility is designed to support travellers with high physical support needs and their carers.
