HIDDEN DISABILITIES

An airport can be a busy and stressful place, especially if you are unsure what to expect on the day.  It is even more stressful when you or your travel companion has a disability that is not immediately obvious to airport staff – a hidden disability.  Hidden Disabilities can include autism, anxiety, dementia, mental health conditions, visual impairments, deaf or hard of hearing.

We want to ensure that everyone’s journey through Gold Coast Airport is as smooth as possible, so we have implemented a program to assist you on your journey.  This program caters for adults, children and their families and friends, providing a way for you to pre-plan your journey or let our staff know you may need support.

TERMINAL SENSORY MAP

Airports are often crowded and noisy places. We have developed a terminal sensory map that identifies low, medium and high sensory areas. This can help you navigate your way through the terminal and can prepare you for crowded areas, additional noise, smells and lights. It identifies areas where you can stop and be in a quieter area if required. Gold Coast Airport offers a Low Sensory Entry, Low Sensory Amenity Block and Sensory Friendly Room. Please refer to the terminal sensory map for their locations or look for the sunflower symbol.

WRITTEN SOCIAL STORY JOURNEY

Written social story journeys are designed to assist people in understanding how an airport works and what to expect.  The story can help you prepare for your journey.  There is a journey story for our domestic and international processes.

VISUAL SOCIAL STORY JOURNEY

We want all our guests at Gold Coast Airport to be as comfortable as possible, so we have created the below videos to help you prepare for your time at Gold Coast Airport.  It can help to navigate your journey through the terminal.

MY AIRPORT ACTIVITY BOOK

An activity book has been created for children traveling through Gold Coast Airport. This activity book has activities that can be completed along each step of the terminal journey. There is a I-spy for children to find different things, colouring and a find a word. Checklists are also included of some of the important things we all have to do.  Children can tick off when they have completed such as check-in, security checks and boarding the plane.

Download the Activity Book:

AmbassaPAW THERAPY DOG PROGRAM

Gold Coast Airport’s AmbassaPAW Programme engages volunteer therapy dogs to help alleviate the stress often associated with travelling. Feel free to stop in for a cuddle with the furriest members of our GCA Ambassador Team, Ranji and Gary.
Gary Shift Times: Monday, Wednesday and Friday (approx. 7:30am to 9:30am).
Ranji Shift Times: Tuesday and Thursday (approx.10:30am - 12:30pm).

Shift times are subject to change*.

LANYARD IDENTIFICATION PROGRAM

If you or someone you are travelling with has a hidden disability, you can request a hidden disability lanyard. Wearing a sunflower lanyard when you are at Gold Coast Airport is a discreet way for you to indicate to our team that you may need a little extra help, guidance or time with the airport processes.  Our team have been trained to recognise the lanyard and provide the assistance and support you may need.

Tips for using the hidden disabilities lanyard:

  • If you are feeling overwhelmed or have specific requirements, please don’t hesitate to approach a Gold Coast Airport team member for help or to make a request.
  • Please use the priority lane at security screening.  Security team members are aware of varying disabilities and will conduct searches as efficiently and sensitively as possible.
  • If travelling on an international service, please use the assistance lane at Powders, Liquids, Aerosols and Gel.
International Regulations
  • If travelling on an international service, you can proceed directly to the counter where Australian Border Force officers will check your passport.
International Regulations

This program does not exempt passengers from normal airport procedures.

  • If you are travelling in a group, we typically only facilitate the passenger requiring assistance and the immediate carers (maximum two adults).
  • The lanyard does not provide a personal escort through the airport process.  If you require this level of assistance or wheelchair assistance your airline is best placed to help you.
  • Hidden disability lanyards are free of charge.

Hidden Disability Form

Please fill in the form to request a hidden disabilities lanyard and information pack no later than 14 days before your date of travel.

TRAVELLER'S NAME FOR LANYARD

TRAVELLER OR CARER CONTACT INFORMATION

Please provide your contact details. If you prefer us to contact your carer, please provide your carer's details here.

AUSTRALIAN POSTAL ADDRESS

The Hidden Disabilities Program is currently only available for Australian travelers. Please supply an Australian postal address.

Thank you!

Someone will be in touch shortly with regards to your application.
Oops! Something went wrong while submitting the form.

HIDDEN DISABILITY GUIDE

Gold Coast Airport wants to ensure that customers are able to travel as comfortably and hassle-free as possible, including passengers and guests with a disability.  A Hidden Disability Guide has been produced for Gold Coast Airport and details the services and facilities available for our passengers with accessibility requirements.

Travel Tip:

Be sure to contact your airline/travel agent directly to request any specific help, including wheelchair assistance.

Visit our Airlines page for their contact information.

Should you have any general queries, you may email us at hiddendisabilities@gcal.com.au.

This program is in proud partnership with:

LATEST NEWS

FLY DIRECT FROM
GOLD COAST AIRPORT
SINGAPORE
KUALA LUMPUR
JAPAN
FOLLOW US