ACCESSIBILITY

Gold Coast Airport is committed to providing facilities that promote accessibility for all members of the community, including passengers and visitors with a disability. The three-level terminal building boasts every modern convenience for passengers and visitors to ensure your time in our airport is as hassle-free and enjoyable as possible.

BEFORE YOU TRAVEL

Please tell your airline or travel agent when making your reservation if you have a disability or accessibility requirements and the assistance you will require. This will enable the airline to inform you and where required, make suitable arrangements at the airport or during the flight to assist you. Please ensure you allow plenty of time before your flight to arrive at the airport.

AIRPORT DROP OFF & PICK UP

An accessible drop-off zone is located kerbside at the northern end of the terminal outside Departures. This zone is signed and available for dropping off passengers with accessibility needs. This zone is for drop-off only and vehicles cannot be left unattended at any time.

An accessible pick-up zone is available kerbside at the southern end of the terminal, outside the Domestic Arrivals area, within the Uber pick-up zone. This accessible pick-up bay is available for use by Ubers and taxi drivers. To call a taxi to the pick-up bay please use the accessibility taxi call up point inside the terminal in the baggage reclaim area.

An additional pick-up bay is located in the taxi zone outside of International Arrivals, this is for the exclusive use of taxi drivers only.

For those who require more time to drop off or pick up passengers from the airport, we also offer one-hour free mobility friendly parking. These spaces are located inside our short-term carpark, a short distance from the terminal and are painted green marked with ‘Mobility Friendly 1 hour only’. Users do not require a disability permit to use this space, to exit press the intercom button at the boom gate when leaving the carpark.

PARKING

Accessible parking spaces are clearly marked and are located in all public car parks at Gold Coast Airport. These are reserved for passengers with cars displaying a valid disability parking permit. Kerbside rampways are provided to assist people moving from car parks and the street to the sidewalk into the terminal building.

TERMINAL FACILITIES

  • The airport has a number of accessible toilet amenities along with brail signage to these facilities for the vision-impaired.
  • Wheelchairs are available upon request from individual airlines. Please see the friendly staff located at the terminal should you require assistance.
  • To assist our hearing impaired passengers and visitors, a hearing loop has been installed in the terminal.

SECURITY

All travellers are legally required to undergo the same level of security checks. Please advise security staff if you require special assistance. If you use a wheelchair or other form of mobility assistance device, security will scan you with a hand-held detector or conduct a physical search with your consent. There is a privacy room, should you request this.

AmbassaPAW

Gold Coast Airport’s AmbassaPAW Programme engages volunteer therapy dogs to help alleviate the stress often associated with travelling. We currently have therapy dogs available throughout the week as follows:

Tuesday: Bonnie
Wednesday: Alice
Thursday: Chappie
Friday: Lucy

HIDDEN DISABILITY PROGRAM

Gold Coast Airport has a dedicated Hidden Disability program. Please click here to find out more about this program including helpful resources.

ALL ABILITIES REFERENCE GROUP

We are committed to becoming Australia’s most accessible airport group. As part of our vision to be the first-choice gateway for our regions, creating valuable connections for people of all abilities, we’re seeking Expressions of Interest from Gold Coast / northern NSW-based people with lived experience of disability to join our All Abilities Reference Group.

Further information on the AARG is available in the Terms of Reference.

If you have questions or to nominate yourself, please contact: accessibility@qldairports.com.au

TERMINAL PRACTICE RUN

Some travellers may find a visit to Gold Coast Airport ahead of their travel date useful in order to familiarise themselves with processes, sights, sounds, and smells of the airport environment. Travellers who would like to take a terminal practice run are encouraged to visit Gold Coast Airport at a time most convenient to them, noting that the airport is open from 4am to 11pm every day.

You don’t need a boarding pass to experience most of the passenger journey through Gold Coast Airport – you can trial all areas from check-in, security screening, and the domestic departure lounge without being a travelling passenger.

Terminal practice runs are unaccompanied by Gold Coast Airport team members. Gold Coast Airport Ambassadors are located at the Information Desk and can provide a sunflower lanyard upon request. Self-guided practice runs can be taken at your own pace at any time during opening hours (4am – 11pm).

Gold Coast Airport is predominately a single level facility and is easy to navigate, here are some point-to-point transfer distances. You can view these distances on a terminal map here

From

To

Walking distance (m)

Arrivals Entrance

Domestic Baggage reclaim

50 to 125

Domestic Baggage reclaim

Taxi rank

150 to 200

Passenger drop off

Check in counters

50 to 225

Check in counters

Main screening point

100 to 175

Check in counters

Domestic departures lounge

150 to 250

Check in counters

International security screening point

350 to 450

Complimentary parking will be provided for up to one hour. This applies to non-travellers and proof of future travel may be required. Registration form:

Would you like one of our Hidden Disabilities Sunflower lanyards?*

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