Gold Coast Airport is committed to providing facilities that promote accessibility for all members of the community, including passengers and visitors with a disability. The three-level terminal building boasts every modern convenience for passengers and visitors to ensure your time in our airport is as hassle-free and enjoyable as possible.
Please tell your airline or travel agent when making your reservation if you have a disability or accessibility requirements and the assistance you will require. This will enable the airline to inform you and where required, make suitable arrangements at the airport or during the flight to assist you. Please ensure you allow plenty of time before your flight to arrive at the airport.
Accessible parking spaces are clearly marked and are located in all public car parks at Gold Coast Airport. These are reserved for passengers with cars displaying a valid disability parking permit. Kerbside rampways are provided to assist people moving from car parks and the street to the sidewalk into the terminal building.
All travellers are legally required to undergo the same level of security checks. Please advise security staff if you require special assistance. If you use a wheelchair or other form of mobility assistance device, security will scan you with a hand-held detector or conduct a physical search with your consent. There is a privacy room, should you request this.
Gold Coast Airport wants to ensure that customers are able to travel as comfortably and hassle-free as possible, including passengers and guests with a disability. An Accessibility Guide has been produced for Gold Coast Airport and details the services and facilities available for our passengers with accessibility requirements.
Gold Coast Airport’s AmbassaPAW Programme engages volunteer therapy dogs to help alleviate the stress often associated with travelling. We currently have therapy dogs available throughout the week as follows:
Gold Coast Airport has a dedicated Hidden Disability program. Please click here to find out more about this program including helpful resources.