Gold Coast Airport is committed to providing facilities that promote accessibility for all members of the community, including passengers and visitors with a disability. The three-level terminal building boasts every modern convenience for passengers and visitors to ensure your time in our airport is as hassle-free and enjoyable as possible.
Please tell your airline or travel agent when making your reservation if you have a disability or accessibility requirements and the assistance you will require. This will enable the airline to inform you and where required, make suitable arrangements at the airport or during the flight to assist you. Please ensure you allow plenty of time before your flight to arrive at the airport.
An accessible drop-off zone is located kerbside at the northern end of the terminal outside Departures. This zone is signed and available for dropping off passengers with accessibility needs. This zone is for drop-off only and vehicles cannot be left unattended at any time.
An accessible pick-up zone is available kerbside at the southern end of the terminal, outside the Domestic Arrivals area, within the Uber pick-up zone. This accessible pick-up bay is available for use by Ubers and taxi drivers. To call a taxi to the pick-up bay please use the accessibility taxi call up point inside the terminal in the baggage reclaim area.
An additional pick-up bay is located in the taxi zone outside of International Arrivals, this is for the exclusive use of taxi drivers only.
For those who require more time to drop off or pick up passengers from the airport, we also offer one-hour free mobility friendly parking. These spaces are located inside our short-term carpark, a short distance from the terminal and are painted green marked with ‘Mobility Friendly 1 hour only’. Users do not require a disability permit to use this space, to exit press the intercom button at the boom gate when leaving the carpark.
Accessible parking spaces are clearly marked and are located in all public car parks at Gold Coast Airport. These are reserved for passengers with cars displaying a valid disability parking permit. Kerbside rampways are provided to assist people moving from car parks and the street to the sidewalk into the terminal building.
All travellers are legally required to undergo the same level of security checks. Please advise security staff if you require special assistance. If you use a wheelchair or other form of mobility assistance device, security will scan you with a hand-held detector or conduct a physical search with your consent. There is a privacy room, should you request this.
Gold Coast Airport’s AmbassaPAW Programme engages volunteer therapy dogs to help alleviate the stress often associated with travelling. We currently have therapy dogs available throughout the week as follows:
Tuesday: Bonnie
Wednesday: Alice
Thursday: Chappie
Friday: Lucy
Gold Coast Airport has a dedicated Hidden Disability program. Please click here to find out more about this program including helpful resources.
We are committed to becoming Australia’s most accessible airport group. As part of our vision to be the first-choice gateway for our regions, creating valuable connections for people of all abilities, we’ve established an All Abilities Reference Group (AARG).
The Group provides strategic advice and feedback to help create a welcoming and inclusive airport precinct for people of all abilities.
Further information on the AARG is available in the Terms of Reference.
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