Gold Coast Airport Pty Ltd is the airport-lessee company for Gold Coast Airport. Situated on Commonwealth land, Gold Coast Airport is primarily governed by the following federal legislation:
* Administered by the Commonwealth Department of Infrastructure, Transport, Cities & Regional Development
We are committed to providing quality customer service at our airport. Gold Coast Airport participates in the Airports Council International (ACI) Airport Service Quality (ASQ) benchmarking program. It is a regulatory requirement that Gold Coast Airport presents customer feedback to the public. This program is also used by Gold Coast Airport to track performance of specific criteria against investments made in improving services.
The ASQ program is currently paused due to COVID-19 impacts.
The ACI ASQ aims to be the world’s best airport customer service analysis and benchmarking program. ASQ monitors the opinions of thousands of passengers at departure gates around the world. The survey is conducted year-round and is based on a standard questionnaire that covers 31 key service items.
Gold Coast Airport participates in the ASQ research because it offers a world benchmark and best practice in monitoring service quality.
ASQ is a benchmarking tool for airports to test customer satisfaction levels across a range of services and operations. The program has more than 300 airports participating and is designed for airports which require regularly updated information on their service performance for operational and strategic decision-making. More than half of the world’s top 100 airports participate in ASQ.
Every month, at all participating airports, departing passengers are interviewed about their on-the-day experience. All airports use the same questionnaire and methodology. Every year, over 500,000 passengers are interviewed for the ASQ Survey.
The program offers quarterly results providing insight and comparisons with service performance of airports all over the world.
In addition to ASQ, Gold Coast Airport also tracks feedback received directly from our guests and summarises each quarter.
The 2021 October - December report can be found here.
Gold Coast Airport is situated on a coastal plain less than one kilometre from the Pacific Ocean, bordered by Cobaki Broadwater to the south and west and Currumbin Hill to the north. The site contains areas of environmental and cultural value, and the airport has a responsibility to ensure its operation and development is managed in an environmentally responsible manner. This is managed under the Gold Coast Airport Environment Strategy which forms part of the airport’s Master Plan.
Gold Coast Airport operates under the Commonwealth Airports Act 1996 and Airports (Environmental Protection) Regulations 1997 which is administered by the Commonwealth Department of Infrastructure, Transport, Cities & Regional Development.
Per-and poly-fluorinated alkyl substances (PFAS) is a term used to describe a wide array of fluorinated substances including perfluorooctane sulfonate (PFOS) and perfluorooctanoic acid (PFOA).
PFAS and their derivatives are man-made chemicals and have been used in a wide range of industrial processes and consumer products, including metal plating, in the manufacture of non-stick cookware, specialised garments and textiles, products used to protect fabric, furniture, and carpets from stains and in some types of fire-fighting foams including those historically used by Airservices Australia (Airservices).
While the management of PFAS is evolving and the science as to the risks posed by PFAS is not settled, research has found that PFAS are persistent and some forms bio accumulate in the environment.
Federal government agencies have historically used firefighting foams containing PFAS at sites around the country, including Airservices at Gold Coast Airport.
Management of PFAS presence on-airport is being undertaken in line with the PFAS National Environmental Management Plan (NEMP). The NEMP provides a risk-based national framework designed to achieve a consistent approach to the management of PFAS contamination.
A range of PFAS investigations have been conducted at and around Gold Coast Airport conducted by Airservices, Gold Coast Airport and relevant State and Local Government agencies.
A link to Airservices web page containing the Preliminary Site Investigation Report, Preliminary Sampling Report, Cobaki Broadwater Aquatic Biota Sampling Report and report on Further Groundwater and Surface Water investigations undertaken in 2017 for Gold Coast Airport is provided below.
We respect and understand the concerns raised regarding PFAS contamination, and together with Airservices will continue to engage with relevant stakeholders, including regulatory agencies and the community, on this issue.
Given the persistent nature of PFAS, it is expected that associated management will be a long-term process in collaboration with Airservices and regulatory agencies and will evolve as the NEMP and other guidance materials are updated by State and Federal governments.
Gold Coast Airport encourages all community members interested in the management of PFAS at the airport to regularly check this web page for further updates.
Also, Airservices has established an email address to receive and respond to community PFAS enquiries (email@example.com).
Media enquiries should be directed to: firstname.lastname@example.org
For general enquiries please email us: email@example.com
A variety of ground transport operators are utilised to safely and efficiently move customers to and from Gold Coast Airport. These include, shuttle buses, taxis, courtesy coaches, ride share, limousines and charter buses.
All Ground Transport operators must ensure they are registered, approved and have an RFID sticker on their vehicle to gain access to Ground Transport Facilities.
Registration as a Ground Transport Operator at Gold Coast Airport is through the Ground Transport Gateway. Please click on the links below for information and access.Ground Transport Gateway Login
Below are the licensing fees for Gold Coast Airport. Please note these are subject to change.
For any enquiries please contact firstname.lastname@example.org
Gold Coast Airport wants to ensure that customers are able to travel as comfortably and hassle-free as possible, including passengers and guests with a disability. An Accessibility Guide has been produced for Gold Coast Airport and details the services and facilities available for our passengers with accessibility requirements.
To view the Conditions of Use document effective from 1 January 2022, please click here.
Note: Security Screening costs related to the provision of Government-Mandated Charges are subject to change based on government requirements and passenger throughput.
$16.50 (excl GST) per 1,000kg MTOW. Applicable where Domestic, International and General Aviation Charges do not apply.
Applicable Landing Charges plus $100 (excl GST) per flight arrival for security at airside gate where passengers are not required to go through the terminal.
New charges from 1 July 2017 (excl GST).
Gold Coast Airport is obligated under the Federal Government’s “Airport (Control of On-Airport Activities) Regulations 1997” to publish a Parking Signage Plan (PSP) on this website.
As the operator of an aerodrome under the Civil Aviation Safety Regulations, Gold Coast Airport is required to include in its Aerodrome Manual particulars for the control of surface vehicles operating on the, or in the vicinity of, the aircraft movement area.
Gold Coast Airport also has a general duty of care under common law and obligations under occupational health and safety legislation, the Civil Aviation Safety regulations and the Air Navigation Regulations in relation to safety and security issues associated with surface vehicles operating in such areas.
In order to meet these obligations, Gold Coast Airport has developed the Airside Driving Manual 2019 v5.0 - effective from 01 April 2020. The rules and standards set out in this manual form an important part of the system which Gold Coast Airport has put in place to promote the safe and orderly movement of passengers, aircraft and vehicular traffic airside as well as in the baggage make-up area.
In order to drive airside at Gold Coast Airport unescorted, personnel are required to hold an Authority to Drive Airside license. The category of an issued ADA license determines what areas the license holder is permitted to operate within.
Step 1: Have a valid work related or operational need and have the appropriate current state or territory open class or valid P plate licence for the type of vehicle to be operated.
Step 2: Review the Airside Driving Manual 2019 v5.0 and complete the Application for Authorirty to Drive Airside.
Step 3: On approval of application, make a booking and successfully complete the applicable written test for your licence category (testing conducted by GCA staff).
a) New applicants only - obtain a driver log sheet and complete the required vehicle training hours applicable to your category of licence.
b) Existing ADA holders - apply for your new ADA as part of any ASIC renewal application. Any application after the issue of a new ASIC will be deemed as a new application and condition 3a will apply.
Step 4: Make a booking and successfully complete the practical drivers test applicable to your category of licence (testing conducted by GCA ARO staff).
Step 5: Submit all documentation to GCAL ASIC office for final approving and coding.
All vehicles operating in airside areas outside of designed work zones or special event zones are required to hold an Authority to Use Airside vehicle permit. This is to ensure all vehicles operating airside are clearly identifiable, in an appropriate serviceable condition and covered by insurance.
Step 1: Hold a current ASIC and ADA
Step 2: Complete the required AuA application form
Step 3: Make an appointment with the ASIC issuing office (a copy of the vehicle insurance documentation and registration details must be supplied).
The protection of the immediate airspace around Gold Coast Airport (GCA) is essential to ensure that we maintain a safe operating environment and allow for future growth of the airport. The airspace around Gold Coast Airport is protected under the Commonwealth Airports Act 1996 and the Airports (Protection of Airspace) Regulations 1996.
These acts and regulations aim to ensure that:
This protected airspace is known as prescribed airspace.
International standards have been adopted which define two sets of invisible surfaces above and around an airport. These surfaces form the airport’s prescribed airspace. These two surfaces are known as Obstacle Limitation Surface (OLS) and Procedures for Air Navigation Services – Aircraft Operations (PANS-OPS) surface. All obstacle (building/crane) activity with the potential to penetrate the OLS and/or PANS-OPS MUST submit the appropriate form for approval.
The OLS defines the airspace that is to be kept free of obstacles. These surfaces only relate to visual flight operations or the visual stages of an instrument flight. The purpose of the OLS is not to restrict or prohibit all obstacles, but to ensure that existing or potential obstacles are examined for their impact on aircraft operations and their presence is properly considered.
PANS-OPS surfaces define the airspace related to aircraft operations that are reliant on instrument navigation. PANS-OPS airspace is not to be permanently infringed upon in any circumstances.
Any activity that infringes on prescribed airspace is called controlled activity.
Controlled activities are defined in s.182 of the Airport Act 1996 and include:
Activities causing non‐structural intrusions:
The Regulations on controlled activities differentiate between temporary (less than 3 months) and permanent. Temporary OLS penetrating controlled activities may be approved by GCA as a delegate of the Department of Infrastructure, Transport, Cities and Regional Development (DITCRD). Any permanent OLS or PANS-ONS penetrating controlled activity requires approval by the DITCRD. Any permanent intrusions of the PANS-OPS surface are prohibited.
A person who carries out a controlled activity without approval commits an offence under Section 183 of the Airports Act 1996 and may incur significant penalties.
An airspace intrusion is any operation that has the potential to affect the prescribed airspace for the airport. This may include, regardless of height above ground, any mobile cranes, tower cranes, concrete pump, cherry pickers, buildings/structure, etc. within the controlled airspace. The developer must fill out the relevant forms listed below for any operation with the potential to affect the prescribed airspace.
Temporary obstacle intrusions must provide a completed assessment form at least 48 (business) hours prior to the proposed activity.
This form must include:
View the Temporary Crane/Obstacle Application form here
Permanent Obstacle Intrusion Approvals must provide the following information as part of an application for approval of permanent obstacle intrusion. The application should be submitted at least 2 months prior to the proposed construction.
This form includes:
View the Permanent Crane/Obstacle Application form here
If the application results in an intrusion to the OLS or PANS-OPS surface the airport is required to invite the following organisations to assess or comment on an application:
The stakeholder’s responses will then be reviewed, and a decision is made. From which the applicant will be formally notified on the decision. Duration of this process may take up to 8 weeks.
The Type A chart is an ICAO chart which identifies information on all significant obstacles within the take-off area of an aerodrome up to 10 km from the end of the runway.
You can request a copy of the Type A Chart by emailing email@example.com
For further information you can contact firstname.lastname@example.org or phone 07 5589 1100.
Drones, Unmanned Aerial Vehicles (UAVs) or Remotely Piloted Aircraft (RPA) laws vary depending on whether you are flying for fun(recreationally), for sport, or commercially. It is important users inform themselves on how
and where they may operate a drone, whether they need to be licensed and the dangers of flying
drones near airports.
The Civil Aviation Safety Authority (CASA) has developed rules and regulations strictly prohibiting unmanned aircraft being flown in a manner that creates a hazard to aircraft. Drones cannot be flown within 5.5km of any controlled airport, including Gold Coast Airport, if it weighs more than250 grams. Detailed information surrounding CASA’s regulations for Remotely Piloted Aircraft (RPA) usage can be found here.
Due to safety concerns, the flying of drones, UAVs or RPAs for recreation or sport is not permitted at or near Gold Coast Airport.
There are certain situations, for commercial purposes only, where permission may be granted to operate a drone at or near Gold Coast Airport. When flying for any form of economic gain, you must be licensed and certified as an operator, or work for a certified operator. CASA-verified drone safety applications are the easiest way to find information about no-fly zones and restricted airspace. The drone safety apps and web applications provide customised location-based information with easy-to-use maps about where you can and cannot fly your drone in accordance with aviation legislation. For more information visit the CASA websitefor commercial drone operations.
REPORTING UNSAFE DRONE USAGE
If you believe you've seen someone breaking the rules, or unsafe or inappropriate drone usage, you can report it to CASA here.