Accessibility at Gold Coast Airport

At Gold Coast Airport, we’re committed to providing an inclusive and accessible experience for everyone.

We understand airports can be busy and overwhelming, so we’ve designed our services and facilities to support a smoother, more comfortable journey.

Our Accessibility pages provide information and images of the facilities and services we have available for travellers.

A smiling woman with a prosthetic leg stands beside an open car door in an accessible parking space at an airport. She is wearing a white top and patterned skirt, with palm trees and signage in the background.

Accessibility Access Facilitation Plan

We believe everyone should have the confidence to travel, knowing they will be welcomed and supported throughout their journey. Information is a powerful pre-planning tool. We have produced a detailed guide so you know what to expect at the airport. We’ve also included information on the resources and facilities available to make your journey as enjoyable and easy as possible.

Click here to download the Gold Coast Airport Accessibility Access Facilitation Plan
 

Contact Us

We value your feedback and are always looking for ways to improve our services. Please feel free to reach out to us at feedback@gcal.com.au.

Two women kneel beside a small white therapy dog wearing a teal bandana inside an airport terminal. A suitcase stands nearby, and large windows reveal palm trees outside.

Hidden Disabilities Program

Learn about our support program
A man in a wheelchair and a woman with luggage stand next to an open car boot at an airport drop-off zone. The area is covered by shade sails, with other vehicles and palm trees in the background.

Before You Travel

Preparing for your journey
A woman with a prosthetic leg smiles as she exits a car parked in an accessible parking bay at the airport. Another person stands at the open boot, with palm trees and signage visible in the background.

Accessible Transport

Transport options to suit your trip
A man in a wheelchair reaches to press the button outside a Changing Places accessible facility. Signage on the door provides entry instructions and highlights accessibility features.

Terminal Facilities

Explore our terminal facilities here
A man in a wheelchair and a woman with a suitcase walk together through a spacious airport terminal. Behind them are escalators, lifts, seating, and a red gecko wall mural, contributing to a bright, modern atmosphere.

Airport Journey

Your guide from Check-in to the plane
A man in a wheelchair smiles while speaking with two women at an airport assistance desk. One woman wears a red blouse and the other is in a teal uniform. The terminal background shows check-in kiosks and travellers with luggage.

All Abilities Reference Group

Advising better travel for all abilities

Essential Information

Access must-know details to get you up, up, and away.

Checking-in

Start your journey right – check-in with ease

Shop & dine

Coffee, cravings, and gifts – all here

Security & Customs

What to expect as you pass through
aboriginal-flag Acknowledgement of Country

Gold Coast Airport respectfully acknowledges the Traditional Custodians of the cultural landscape on which Gold Coast Airport is situated, the Bundjalung and Yugambeh people, and pays respect to their Elders past, present and future.