Help us keep you safe
We are working with our passengers to support safe air travel.
A range of hygiene measures are in place throughout the terminal to help keep our passengers safe, including increased cleaning and hand sanitiser available in several locations.
We are asking you for your help – and here's what you can do:
- Wear a face mask in the terminal, in line with government directions
- Use online options to check in and book parking
- Check in on arrival, using the Check In Queensland app
- Don’t travel if you are sick
- Practise good personal hygiene
- Follow the markers in place throughout the terminal, physically distancing where practical
Flight information and changes
Please contact your airline or travel agent about flight bookings. Contact details can be found here.
Health advice
To prevent the spread of COVID-19, the Federal Department of Health advises practising good hygiene and physical distancing, including:
- Wash your hands often with soap and water
- Use alcohol-based hand sanitisers
- Avoid touching your eyes, nose and mouth
- Clean and disinfect surfaces you use often such as benchtops, desks and doorknobs
- Increase the amount of fresh air available by opening windows or adjusting air conditioning
- Stay 1.5 metres away from other people wherever possible.
Further information can be found here.
You should also follow Federal Department of Health advice for travellers.
COVID-19 restrictions in Queensland
Information about COVID-19 restrictions in Queensland can be found on the Queensland Government website here. Details of COVID-19 hotspots declared by the Queensland Government can be found here.
The Queensland Government has released a roadmap which details changes to domestic and international travel to Queensland when the state’s eligible population reaches various vaccination thresholds. You can read more and view the plan here.
Queensland Entry Pass
Travellers are required to complete a Queensland Entry Pass to enter Queensland from anywhere in Australia or New Zealand. This includes returning Queensland residents. Visit the Queensland Government website for details and to apply.
New South Wales Border Zone
There are different rules for restricted and non-restricted LGAs within the New South Wales border zone . For information on crossing the New South Wales and Queensland border, visit the Queensland Government website.
International travel
Information about the rules around international travel are available on the Australian Government and Queensland Government websites.
Those travelling between Australia and New Zealand should also check the New Zealand Government website.
Frequently Asked Questions
Q: When can I travel to Queensland from a COVID-19hotspot?
The Queensland Government has released a roadmap which details changes to domestic and international travel to Queensland when the state’s eligible population reaches various vaccination thresholds, including70, 80 and 90 per cent. Quarantine-free travel from interstate hotspots will commence on 17 December 2021 or earlier based on vaccination rates. Quarantine-free international travel will commence once 90 per cent of the eligible Queensland population is fully vaccinated. Eligibility criteria apply to each scenario – you can read more and view the plan here.
Q: What measures are you taking to ensure the safety of passengers?
We ask passengers to please remain mindful of COVID-19 management measures and in particular, the Queensland Government’s directive to wear a face mask in the terminal.
We continue to deliver a range of hygiene and communication measures to help keep our passengers safe. Increased cleaning continues, hand sanitisers are in place throughout the terminals, signage is installed to remind people to wear face masks and physically distance and regular announcements are being made.
Where there is the chance to use online and contactless systems for air travel, please do so.
Most importantly, if you are feeling unwell, please do not travel.
Q: Are passengers required to wear face masks in the airport?
Please wear a face mask inside and around the airport terminal, as per Queensland Government direction.
Q: Are health and hygiene products be available at the airport?
Health and hygiene items, including face masks, are available for purchase at Airport Pharmacy and the Gold Coast Store (located in the departure lounge) and Hub Convenience (at the southern end of the terminal before security screening). Passengers are also welcome to bring their own products with them.
Q: Can I enter Gold Coast Airport from the north without passing through a border checkpoint?
Yes. To avoid entering New South Wales and needing to pass through a border check point, exit the Pacific Motorway at exit 95 and travel south on the Gold Coast Highway.
Q: Can I enter Gold Coast Airport from New South Wales to fly to a destination outside Queensland?
No. Currently the permitted reasons for crossing the Queensland border are limited and do not include recreational purposes such as travel. A list of essential purposes to cross the border is available on the Queensland Government website.
