Comments for my Gold Coast Airport http://www.goldcoastairport.com.au/blog Tue, 07 Sep 2010 23:18:18 +0000 http://wordpress.org/?v=2.2.3 Comment on Your airport experience by Jessica Joyce http://www.goldcoastairport.com.au/blog/?page_id=11#comment-9465 Jessica Joyce Sat, 21 Aug 2010 11:16:17 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-9465 I have heard of good things about the customer service here and I can't wait to experience it first hand. Looking forward to spend time at the Gold Coast soon! I have heard of good things about the customer service here and I can’t wait to experience it first hand. Looking forward to spend time at the Gold Coast soon!

]]> Comment on Your airport experience by Stu http://www.goldcoastairport.com.au/blog/?page_id=11#comment-9052 Stu Tue, 10 Aug 2010 02:47:28 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-9052 Gold Coast management need to get on top of a problem with the security staff asap. Japanese tourists are being made fun of by Security when passing through through into the lobbies. What is wrong with these morons? Get people in who will do the job properly! Security are verbally parroting the goodbyes and other words of Japanese tourists leaving teh country. Not a good memory to leave with for one of your largest customer groups! When teh family member here says Sayonara, a condescending version of teh same word is then uttered by security personnel, The departing member then says "Arigato" and again we have the condescending security personnel repeating it. I will begin taking names and numbers next week if it continues. The Japanese themselves are too polite to report it directly. Please address it Gold Coast Airport management. Gold Coast management need to get on top of a problem with the security staff asap.
Japanese tourists are being made fun of by Security when passing through through into the lobbies.
What is wrong with these morons? Get people in who will do the job properly!
Security are verbally parroting the goodbyes and other words of Japanese tourists leaving teh country. Not a good memory to leave with for one of your largest customer groups! When teh family member here says Sayonara, a condescending version of teh same word is then uttered by security personnel, The departing member then says “Arigato” and again we have the condescending security personnel repeating it.
I will begin taking names and numbers next week if it continues. The Japanese themselves are too polite to report it directly.
Please address it Gold Coast Airport management.

]]> Comment on Your airport experience by sheila http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8994 sheila Sun, 08 Aug 2010 09:48:19 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8994 The sound system in the new G.Coast airport is dreadful, you cannot understand anything that is being said. The security staff outside by the drop off areas etc are VERY rude. They told my husband that he was taking too long to load his luggage into the car. he has a heart condition and was packing as quickly as possible,. Please train them to have some brains... it's not as if he was standing around doing nothing.... I travel all over the world, and the GC airport has to be one of the most horrible and unfriendly I have ever travelled through.. The sound system in the new G.Coast airport is dreadful, you cannot understand anything that is being said.
The security staff outside by the drop off areas etc are VERY rude. They told my husband that he was taking too long to load his luggage into the car. he has a heart condition and was packing as quickly as possible,. Please train them to have some brains… it’s not as if he was standing around doing nothing….
I travel all over the world, and the GC airport has to be one of the most horrible and unfriendly I have ever travelled through..

]]> Comment on Your airport experience by Gold Coast Airport Managment http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8664 Gold Coast Airport Managment Tue, 27 Jul 2010 05:56:55 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8664 Hi Harald We would love to welcome a new service to/from Singapore. We will continue to work closely with our airline partners towards establishing this service in the future. To stay up-to-date, sign up to receive our enewsletter featuring regular updates on new routes and great offers. www.goldcoastairport.com.au Kind Regards Gold Coast Airport Management. Hi Harald

We would love to welcome a new service to/from Singapore. We will continue to work closely with our airline partners towards establishing this service in the future.

To stay up-to-date, sign up to receive our enewsletter featuring regular updates on new routes and great offers. www.goldcoastairport.com.au

Kind Regards
Gold Coast Airport Management.

]]> Comment on Your airport experience by harald svensen http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8640 harald svensen Mon, 26 Jul 2010 09:04:37 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8640 Will you be starting a service from Singapore in the near future. I would imagine this would be a highly popular route and I for one would be the first to start using it ! Here's hoping ! Harald Svensen / Spore Will you be starting a service from Singapore in the near future. I would imagine this would be a highly popular route and I for one would be the first to start using it ! Here’s hoping ! Harald Svensen / Spore

]]> Comment on Your travel experience by Annie Gold Coast Australia Fan http://www.goldcoastairport.com.au/blog/?page_id=27#comment-8635 Annie Gold Coast Australia Fan Mon, 26 Jul 2010 05:08:20 +0000 http://www.goldcoastairport.com.au/blog/?page_id=27#comment-8635 I have visited the Gold Coast many times (as well as living there for 6 plus years) and I still reckon it is one of the top places for a family holiday in Australia. Yes, there are things that are not always perfect, but overall it brings together some of the best ingredients for families to have a great holiday - huge range of accommodation, activities and attractions, theme parks and of course the beaches. I love the beaches and the high rise background against the hills - there is something so magical about that. When we holidayed in the Gold Coast we always tried to fly directly into Gold Coast Airport and over the years have seen some huge improvements. I am looking forward to checking out the next set of improvements - it can only be good. It does get a bit confusing with the airlines chopping and changing their flights and routes into the Gold Coast, let's hope that the number of destinations and routes keeps increasing so that we can share the Gold Coast with more of the world. I have visited the Gold Coast many times (as well as living there for 6 plus years) and I still reckon it is one of the top places for a family holiday in Australia. Yes, there are things that are not always perfect, but overall it brings together some of the best ingredients for families to have a great holiday - huge range of accommodation, activities and attractions, theme parks and of course the beaches.

I love the beaches and the high rise background against the hills - there is something so magical about that.

When we holidayed in the Gold Coast we always tried to fly directly into Gold Coast Airport and over the years have seen some huge improvements. I am looking forward to checking out the next set of improvements - it can only be good.

It does get a bit confusing with the airlines chopping and changing their flights and routes into the Gold Coast, let’s hope that the number of destinations and routes keeps increasing so that we can share the Gold Coast with more of the world.

]]> Comment on Your airport experience by Gold Coast Airport Managment http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8228 Gold Coast Airport Managment Thu, 08 Jul 2010 05:59:41 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8228 Hi Jonny, Thanks for your post. We have contacted Travelex, and they have provided the following info: Travelex currently has three multi-currency ATMs located within the Gold Coast Airport, allowing customer's fast self service access to Japenese Yen, New Zealand and Australian Dollars. The rate and fee structure for the ATMs is set inline with our Gold Coast Airport stores and ranges from $2 to $25 per transaction. For any further foreign exchange inquiries please contact the store directly on 0755368249. Kind Regards Gold Coast AIrport Management. Hi Jonny,

Thanks for your post. We have contacted Travelex, and they have provided the following info:

Travelex currently has three multi-currency ATMs located within the Gold Coast Airport, allowing customer’s fast self service access to Japenese Yen, New Zealand and Australian Dollars. The rate and fee structure for the ATMs is set inline with our Gold Coast Airport stores and ranges from $2 to $25 per transaction. For any further foreign exchange inquiries please contact the store directly on 0755368249.

Kind Regards
Gold Coast AIrport Management.

]]> Comment on Your airport experience by Jonny http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8167 Jonny Sun, 04 Jul 2010 22:55:22 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8167 Hey In reference to the atms located at gold coast airport (travelex), do these allow withdrawals in mutliple currencies including US. Have already searched travelex website and was unable to confirm if the gold coast airport atms had this function. Also are there additional fees charged by travelex for this service or is it up to you banking card? Thanks jonny Hey
In reference to the atms located at gold coast airport (travelex), do these allow withdrawals in mutliple currencies including US. Have already searched travelex website and was unable to confirm if the gold coast airport atms had this function. Also are there additional fees charged by travelex for this service or is it up to you banking card?
Thanks
jonny

]]> Comment on Your airport experience by Laid Back http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8060 Laid Back Thu, 01 Jul 2010 02:32:08 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-8060 Hey Toni, Relax, If your on holiday in the GC then you go by GC time. why are kiwi's always ina rush to get nowhere fast. I bet you made your flight on time and you know people have a job to a want to do it properly if that means taking up afew extra seconds of your prescious time. If your on holiday then act like it and chill. Obv kiwis are way to high stessed and easily frustrated. Thanks full to be a Gold Coaster!! Peace Hey Toni,

Relax, If your on holiday in the GC then you go by GC time. why are kiwi’s always ina rush to get nowhere fast. I bet you made your flight on time and you know people have a job to a want to do it properly if that means taking up afew extra seconds of your prescious time. If your on holiday then act like it and chill. Obv kiwis are way to high stessed and easily frustrated. Thanks full to be a Gold Coaster!!

Peace

]]> Comment on Your airport experience by Gold Coast Airport Managment http://www.goldcoastairport.com.au/blog/?page_id=11#comment-7643 Gold Coast Airport Managment Wed, 16 Jun 2010 04:52:36 +0000 http://www.goldcoastairport.com.au/blog/?page_id=11#comment-7643 Hi Tim Thank you for your post and your kind comments regarding the new terminal, we too are very pleased with it. The ambassador concept is something that we may consider for the future. Based on investigations into other airports and destinations which have implemented a program such as this, it is quite a demanding program in terms of resources and coordination, and therefore at this stage is not a viable option. At present Surfside is under contract to provide an information service to passengers. Surfside are located opposite the rental car desks towards the arrivals end of the terminal. Thank you again for your interest in Gold Coast Airport and your valuable suggestions. Gold Coast Airport Management. Hi Tim

Thank you for your post and your kind comments regarding the new terminal, we too are very pleased with it.

The ambassador concept is something that we may consider for the future. Based on investigations into other airports and destinations which have implemented a program such as this, it is quite a demanding program in terms of resources and coordination, and therefore at this stage is not a viable option.

At present Surfside is under contract to provide an information service to passengers. Surfside are located opposite the rental car desks towards the arrivals end of the terminal.

Thank you again for your interest in Gold Coast Airport and your valuable suggestions.

Gold Coast Airport Management.

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