Communication and feedback
For further information on Gold Coast Airport or to provide feedback, please phone (07) 5589 1100 between 8.00 am – 5.00 pm weekdays. If you would like to provide any feedback to Gold Coast Airport or have a complaint about your experience within the Airport, please Contact us via email or phone our reception during office hours on (07) 5589 1100.
Gold Coast Airport is committed to serving the needs of our passengers, guests and business partners to the highest possible standard. We strive to ensure every part of your experience at the airport is as pleasant and enjoyable as possible. We aim to provide prompt, courteous, helpful, open and informative information in response to every approach made by a member of the public to our staff.
Safety of our passengers, guests and staff is the highest priority.
Handling your complaints quickly, fairly, and helpfully is a key part of our commitment to service delivery. If you wish to make a complaint, click here to review the GCAPL customer complaint handling process.
If you have lost your property within the terminal, please contact the on-site Duty Managers, located at the northern end of Terminal 1, by phoning (07) 5589 1209. Duty Managers are available seven days per week during airport operating hours. If you have left property on your flight, please contact your airline directly.